It's just you and this moment.

Good to know

Here you’ll find all the important information about your stay – compact, clear, and always at hand. From Wi-Fi to the sauna, from check-out details to emergency numbers. So you are well prepared and can enjoy your vacation right from the start.

Network:  Hotel Frommes
Password: fr@internet6533

Stay connected! ☺

Check-out Please leave the room by 11:00 AM at the latest.
Reception is open from 8:00 AM to 5:00 PM.
Please settle your bill by 5:00 PM the day before departure.

If you're leaving in the evening or during the night, we can prepare a packed lunch for you instead of the breakfast you’ll miss.

  • Breakfast: 7:30 AM – 10:30 AM

  • Reception: 8:00 AM – 5:00 PM
    (If the reception is not manned at the moment, you can reach us at +43 (0) 5476 53545.)

  • Sauna: 4:00 PM - 8:00 PM
    (If the weather is not favourable, we are happy to switch on the sauna earlier for you. Just inform the reception.)
    → The sauna is located on level -1.

Our self-service bar is available to you around the clock.
We kindly ask you to record any beverages taken on your room list.
You will find the self-service bar in our breakfast room.

We’re happy to help you and reserve a table for dinner. Just let us know at the reception.
(Please understand that outside food or take-away meals are not allowed in the breakfast and lounge areas.)

Tips aren’t included in the price.
The tip jar at reception is shared by the whole team. Of course, personal tips are always warmly appreciated!

All our rooms are non-smoking. Smoking is, of course, permitted in front of the hotel entrance or on the balcony. Please note that the entire hotel is equipped with smoke detectors.

141   Emergency Medical Service (Austria)
122   Fire Department

133   Police
144   Ambulance Service
112   European Emergency Number

FISSMED - STENGG
Fisserstrasse 27–29 | 6533 Fiss
Tel. +43 5476 6090

Dr. Robert STEFAN
Fisser Straße 1 | 6533 Fiss
Tel. +43 5476 60660

MED SERFAUS - KÖHLE
Dorfbahnstrasse 79 | 6534 Serfaus
Tel. +43 5476 53000

If the main entrance is closed, you can use the night entrance on the left side of the hotel.
You can enter using the access code 2007.

  • There are no slippers in the rooms. Please bring your own. Thank you for your understanding!
  • Would you like to skip daily cleaning? Just hang the red sign on your door – this helps save water and cleaning products.
  • Towels are only changed if you leave them on the floor. This way, you help protect the environment.
  • We focus on reducing waste and sorting it properly to save resources.

Thank you for supporting us!

Always here for you.
We’re happy to assist you personally at any time.
You can reach us by phone at +43-5476-53545 or just ring the doorbell – we’re here for you!

We wish you an unforgettable time full of peace, enjoyment, and mountain moments.
It's great to have you with us!

Your Hotel Frommes Team